Return & Refund Policy

At Salt Factory, every item is printed to order just for you. Because each product is made specifically for your order, we do not accept returns or exchanges due to ordering the wrong size, changing your mind, or personal preference.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 30 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

Once we've verified the issue, we'll send a replacement or issue a full refund at no additional cost.

Size & Fit

Please review the sizing chart before placing your order. Since each item is made to order, we cannot accept returns or exchanges for incorrect sizing.

If your item was mislabeled or manufactured incorrectly, contact us within 30 days and we'll take care of it.

Order Changes & Cancellations

Orders move into production quickly after they're placed.

If you need to cancel or make changes, contact us as soon as possible. We'll do our best to help if production hasn't started yet. Once production has begun, orders cannot be canceled or modified.

Refunds

Approved refunds will be issued to your original payment method.

Depending on your bank or credit card provider, refunds may take 5-10 business days to appear on your account.

Questions?

If you have any questions about your order, please contact us through our Contact page or by email. We're happy to help.